What is better Kapdesk or bpm'online service? You have such a wide range of Help Desk Software alternatives in today’s market that selecting the best product may be frustrating. On our comparison page, it is simple to assess the tool, stipulations, available plans, and more details of Kapdesk and bpm'online service.
You can also examine their score (8.0 for Kapdesk vs. 8.6 for bpm'online service) and user satisfaction level (100% for Kapdesk vs. 100% for bpm'online service). The scores and ratings present you with an overall idea how these two software products perform. Moreover, check if the application can integrate with the company’s current business apps to guarantee greater productivity.
People who are pressed for time or would like to get a Help Desk Software suggestion from our team might want to examine these top choices for the current year: Freshdesk, Salesforce Service Cloud, Zendesk.
Kapdesk is designed to integrate with a wide range of popular CRM systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:
bpm’online service integrates with the following business systems and applications:
MS Excel
MS Exchange
MS Outlook
Google
PBX and cloud telephony services
Mail integration via IMAP/SMTP
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
If you continue having second thoughts about which app will be best for your company it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how wide is its online presence. For instance, in case of Facebook Kapdesk has 234 likes on their official page while bpm'online service profile is liked by 8281 users.
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