What is better KANA Express or Helpshift? Different firms demand different types of Customer Support Software. To learn which service suits you, think about evaluating various solutions feature by feature including their terms and prices. Likewise, you will get a quick idea of their overall performance and customer feedback by checking our smart scoring system.
The results are: KANA Express (6.5) vs. Helpshift (8.9) for all round quality and functionality; KANA Express (96%) vs. Helpshift (89%) for user satisfaction rating. Analyze their strong and low points and see which software is a better choice for your company. A simple, practical way is to note down the strengths and weaknesses of both applications side by side and see which solution has more benefits.
We know that not all businesses have enough time to scrutinize dozens of various products, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Both KANA Express and Helpshift were evaluated by a panel of independent B2B experts who prepared a thorough analysis of all important elements of every app. Their ultimate rating was prepared using our unique SmartScore system which calculates an individual partial score to each component such as: main functionalities, customer support, mobile support, security, client satisfaction and market presence. Here at FinancesOnline we realize useful features are not the only aspect essential to a company so we make sure we pay attention to all facets of a service before coming up with its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
