What is better KANA Express or Groove? With various functionalities, pricing, conditions, and more to check, choosing the best Customer Support Software for your business is challenging. But making use of our system, it is simple to match the characteristics of KANA Express and Groove together with their general rating, respectively as: 6.5 and 9.5 for overall score and 96% and 91% for user satisfaction.
You can also review them feature by feature check out which program is a more suitable fit for your enterprise. Don’t forget to ask for a free trial first before getting a plan to experience how the program performs in real scenarios.
Those of you who are pressed for time or need a Customer Support Software advice from our experts may want to investigate these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
KANA Express operates well with the following business solutions and systems:
LAGAN
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tilburg University, DAS, Windesheim
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
In case you continue having second thoughts about which app will be best for your business it might be a good idea to investigate each service’s social metrics. Such metrics are usually a way to see how popular each product is and how big is its online presence. For instance, in case of Facebook KANA Express has 5838 likes on their official profile while Groove profile is liked by 0 people.
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