Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customizable workflows
- Unlimited custom fields
- Bugs and defect management
- Seamless source and issue integration
- Search and filtering
- Advanced reporting
- Customizable dashboards and wallboards
- Advanced security and administration
- Integration with flexible REST APIs
- Easily import data from other systems
- Mobile interface
- OnDemand and OnPremise deployment
- Scrum, Kanban, and Scrumban boards
- Polished user experience
Pricing Info
Pricing Info
Cloud – Free
- 10 users maximum
- Scrumboards
- Kanban boards
- Backlog
- Agile reports
- Custom workflows
- Roadmaps
- Apps and integrations
- 2GB storage capacity
- Community Support
Cloud – Standard ($7/user/month)
- 5,000 users maximum
- Advanced permissions
- Scrum boards
- Kanban boards
- Customizable workflows
- Backlog
- Agile reports
- Roadmaps
- Apps and integrations
- Anonymous access
- Audit logs
- 250 GB file storage
- 9-5 standard support
Cloud – Premium ($14/user/month)
- 5,000 users maximum
- Advanced permissions
- Custom workflows
- Scrum boards
- Kanban boards
- Roadmaps
- Backlog
- Anonymous access
- Agile reports
- Audit logs
- 99% uptime SLA
- Apps and integrations
- Unlimited file storage
- 24/7 premium support
Self-managed – Server – (One-time payment starting at $10)
- 10 users minimum
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $20,400/year)
- 500 users minimum
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Optimized for AWS or Azure deployment
- SAML 2.0 support
- Atlassian-supported disaster recovery
- Project archiving for improved performance
Integrations
Integrations
Jira Software integrates with over 3,000 business applications including:
- Salesforce
- Zendesk
- Balsamiq
- Gantt-Chart for Jira
- EazyBI
- Sales Cloud
- Gliffy
- Atlassian Confluence
- nFeed
- Zephyr
- GitHub
- Service Desk
- Tempo
- Google Docs
- Email This Issue
- Timatracker
- io
- Brikit Calendar Integrations
- Microsoft Teams
- ScriptRunner
- BitBucket
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Ebay, LinkedIn, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A popular project management software used by top brands such as eBay and Cisco. This platform offers flexibility through its ability to support Scrum, Kanban, and Scrumban methodologies. Its simple, intuitive interface helps managers set clear workflows to improve productivity.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
Jira Comparisons
Popular Jira Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Almost as essential as functionalities and user support responsiveness are pricing packages provided by Jira and Freshdesk. Even though price should not be the only element it’s without a doubt a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your business size and painlessly scaled up if your company develops. You should be certain you don’t opt for packages that have additional tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as big companies can often benefit from special pricing. You should also check out a free trial or demo of each product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to pay any money and provides you with a reliable overview of what it feels like to work with Jira and Freshdesk.
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