What is better Jira Service Desk or WhatUsersDo? Specific organizations want different types of Customer Support Software. To learn which service suits you, consider assessing various solutions feature by feature along with their conditions and costs. Similarly, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Jira Service Desk (9.0) vs. WhatUsersDo (7.3) for overall quality and performance; Jira Service Desk (96%) vs. WhatUsersDo (99%) for user satisfaction rating. Examine their high and weak points and decide which software is a better option for your company. An effective, simple tactic is to write the advantages and disadvantages of both services side by side and find out which app comes on top.
At this time, the most popular products in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
When you pick a solution that you believe will be an actual asset for your business you shouldn’t simply focus on what reviewers have to say about it. Very often personal experience with the product will vary, depending on specific goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for each software to give you a reliable overview of how actual users of Jira Service Desk and WhatUsersDo evaluate their experience with the app. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you will get a complete and reliable picture of what other people think about each app. In this example Jira Service Desk got a total satisfaction rating at 96% while for WhatUsersDo 99% of people express they had an enjoyable experience with it.
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