Paldesk

NOAWARDS
YET
Pricing:
Starting from £69.98
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Customized forms with user-defined fields
- Workflow Automation
- Service Request Online For Employees
- Email Integration
- Instant Access To All Case Information
- Information Management
- 3rd Party Integration
- Calendar and Event Management
- Automated Time Recording
Pricing Info
Pricing Info
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
- Mobile Apps
- Mobile Worker
- 15 GB Storage
A 3-month free trial period is also available.
Integrations
Integrations
iTouchVision Case Management offers email integration as well as 3rd party integrations with systems that support diary and case management processes.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
iTouchVision Case Management is the platform of choice for many users that require a completely functional and reliable case management system.
Company Email
Contact@iTouchVision.com
Contact No.
Company's Address
6-8 Bonhill Street, London
EC2A 4BX
United Kingdom
iTouchVision Case Management Comparisons
Popular iTouchVision Case Management Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticketing
- Predefined Working Hours
- Manual Chat Transfer
- Mobile Application
- Widget Customization
- Mobile SDK
- Predefined Answers
- Multiple Channels
- Smart Routing
- Emojis
- Agent Chat
- Notifications
- Conversatoin History
- Multiple Agent Support
- Agent Support
- Prechat Question
- Position Select
- Color Select
- Multiwidget Support
- User Authentication
- Reporting
- Analytics
- Visitor Statistics
- Conversation Reports
- Filters
- Weekly Summary
- Desktop Application
- Web Application
- In-App Notifications
- Language
- Branding
- 24/7 Support
- User Identification
- Knowledge Base
- GDPR
- Cloud
Pricing Info
Paldesk offers three plan tiers starting from $9. Custom enterprise pricing is also available.
Rookie – $9/agent/month (billed annually)
- 1 widget
- Pop-up
- Widget customization
- 5 feedback forms
Early Stage – $14/agent/month (billed annually)
- All Rookie plan features
- Unlimited widgets
- Widget triggers
- 1 knowledgebase
- 15 feedback forms
Rising Star – $22/agent/month (billed annually)
- All Early Stage plan features
- Ticketing system
- Unlimited knowledgebase
- Unlimited feedback forms
- Unlimited visitor overview
Custom – By quote
Integrations
- Facebook Messenger
- Slack
- Wordpress
- PrestaShop
- Joomla
- Drupal
- Magento
- Zapier
- HubSpot
- MailChimp
- Squarespace
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TEDx, Zagreb
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
Company Email
info@paldesk.com
Contact No.
Company's Address
Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA
Paldesk Comparisons
Popular Paldesk Alternatives
Every time you choose a product that you think will be an actual asset for your company you shouldn’t only limit yourself to what experts have to say about it. Quite frequently individual experience with the solution will vary, depending on specific goals and needs. This is why in our reviews we also provide our User Satisfaction Rating for every software to give you an immediate overview of how real users of iTouchVision Case Management and Paldesk evaluate their experience with the service. Our algorithm is based on advanced analysis of product mentions on other sites, social networks as well as blogs, so you are going to get a full and reliable overview of what other users think about every solution. In this example iTouchVision Case Management got a total satisfaction rating at 98% while for Paldesk 91% of people say they had an enjoyable experience with it.
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