What is better InvGate Service Desk or Front? Specific businesses require different types of Help Desk Software. To understand well which service meets your requirements, think of evaluating various alternatives feature by feature an taking into consideration their conditions and pricing. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: InvGate Service Desk (8.7) vs. Front (8.8) for total quality and usefulness; InvGate Service Desk (100%) vs. Front (90%) for user satisfaction rating. Analyze their high and low points and decide which software is a better choice for your company. One simple but effective way is to list the strengths and weaknesses of both applications next to each other and find out which software has more benefits.
In case you you have to quickly find the top Service Desk Software according to our review team we recommend you take a look at these services: Freshservice, Zendesk, LiveAgent.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
You shouldn’t count on exclusively a broad array of functionalities and flexible pricing plans from a popular Help Desk Software. Almost as essential as main features is a quality customer support. You want to ensure that if you have any questions about InvGate Service Desk or Front, or you run into a problem, or maybe you’ll want to ask for a certain revision or feature useful to your business you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to enjoy personal training or at the very least an FAQ you can use.
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