InvGate Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Advanced ticket management
- Intuitive
- Collaboration
- Multi-department support
Service desk analytics
- Time-tracking
- SLA management
Cutting-edge automation and integration
- Workflows
- Flexible interaction
- Gamification
Standard features
- Knowledge base
- Approval management
- Customer feedback
- ITIL
- E-mail integration
More features
- Self-service for user
- Custom interface
- Interactive dashboard
- Asset management
- Breaking news
- Smart notifications
- Templates
- Branding
- Multilingual support
- Import active directory import
Pricing Info
Pricing Info
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
InvGate Assets
- All Features from the Service Desk plan
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
InvGate Service Desk + Assets
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
Integrations
Integrations
InvGate offers the following integration options:
- Accessible from any web-enabled mobile device
- HTML e-mail integration
- LDAP and Active Directory servers
- InvGate Assets
- InvGate Insight
- FileWave
- SAML
- Microsoft SCCM (System Center Configuration Manager)
- Zapier
- ITIL-verified
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Company Email
info@invgate.com
Contact No.
Company's Address
524 Union Street #270
San Francisco, CA 94133
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Omnichannel Customer Support
- Self-Service Portals
- FAQs
- Knowledge Base
- Chat Widget
- Unified Team Inbox
- Ticket Management
- In-Ticket Collaboration
- To-Do Lists
- Task Reminders
- SLA Management
- Support Reports & Analytics
Pricing Info
DeskXpand offers three enterprise pricing plans for users to choose from. Here are the details of each plan:
Starter – $0
- Free for a lifetime
- Maximum of 3 users or agents
- Free 1-month support
- Email ticketing
- Self-service support portal
- Ticket & Website forms
- Ticket response
- Ticket status
- Ticket priority
- Requester’s details
- Ticket filtering
- Multiple file attachments
- Ticket conversations sorting
- Public & Private notes
- Customized ticket data fields
- Agent group & role management
- Customer/contact management
- Knowledge base articles, categories, & folders
- Customize public portal
- In-depth helpdesk reports & analytics
- Dashboard
- Support via email, ticket & knowledge base
Essential – $5/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Starter Plan, Plus:
- To-Do lists
- To-Do reminders
- Customized ticket statuses
- Business hours
- Dependent ticket data fields
- Dynamic ticket forms
- Multiple products
- Customized agent roles
- Customized company & contact data fields
- Customer timelines
- Approval processes
- Article templates
- Customized email servers
Premium – $7/agent/month (annual billing)
- Unlimited no. of users or agents
- Software updates
- Free lifetime support
- All features in Essential Plan, Plus:
- Ticket templates
- Ticket assignment load balancing
- Multiple Business hours
- Multiple products content management
- Customized CSS
- Fully Customized portal
- Customized domain mapping
- Data export
Integrations
DeskXpand integrates with:
- Amazon Web Services
- Salesforce
- Microsoft Dynamics CRM
- Magento
- Shopify
- Trello
- Jira
- Google Forms
- SurveyMonkey
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Analista de Sistemas, Scott A. Precourt
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Company Email
sales@deskxpand.com
Contact No.
Company's Address
DeskXpand
Biztech IT Consultancy Pvt. Ltd., C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat
India
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If you are still having second thoughts about which product will perform best for your business it might be a good idea to check out each service’s social metrics. Such metrics are frequently a way to see how popular every solution is and how wide is its online presence. For instance, in case of Facebook InvGate Service Desk has 2940 likes on their official profile while DeskXpand profile is liked by 15 people.
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