What is better InvGate Service Desk or ConnectWise Control? Today’s companies need the best Help Desk Software product to remain competitive. On this page we help you with buying the right software, by allowing you to assess InvGate Service Desk and ConnectWise Control down to the very details of their individual offers.
You may as well check our general scoring values, which rate the software general quality and performance. InvGate Service Desk got a 8.7 score, while ConnectWise Control has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 100% (InvGate Service Desk) against 100% (ConnectWise Control). Remember to opt for the application that best matches your most urgent needs, not the solution with a lot of features.
At the moment, the best solutions in our Service Desk Software category are: LiveAgent, Freshservice, Zendesk.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both InvGate Service Desk and ConnectWise Control were tested by a panel of independent SaaS experts who prepared a full analysis of all core aspects of each solution. Their final rating was calculated using our unique SmartScore algorithm which calculates a separate partial score to every component including: main features, customer support, mobile device support, security, customer satisfaction as well as market presence. We realize useful features are not the only factor crucial to a business so we make sure we pay attention to all aspects of a app prior to calculating its final rating.
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