What is better Intercom or SupportDesk? Finding the perfect Customer Support Software product is all about evaluating numerous solutions and determining the top software for your specific needs. Our unique process provides you with a fast look at the general rating of Intercom and SupportDesk. For overall quality and performance, Intercom scored 8.9, while SupportDesk scored 7.4. On the other hand, for user satisfaction, Intercom earned 96%, while SupportDesk earned 100%.
Below you can also verify their functions, terms, plans, etc. to see which application will be more suitable for your needs. An important aspect to check is whether the app allows you to enable/disable permissions on different types of users to secure any confidential company data.
We are aware that not all people have the time to try out a wide range of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
You shouldn’t expect exclusively a wide array of features and scalable pricing from a credible Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Intercom or SupportDesk, or you run into a problem, or perhaps you’ll need to request a certain revision or functionality useful to your team you can count on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can enjoy individual training or at least a knowledge base you can use.
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