What is better Interactive Intelligence CaaS or uContact? Today’s businesses need the most effective Customer Support Software product to continue to be competitive. On this page we help you with buying the right tool, by allowing you to assess Interactive Intelligence CaaS and uContact down to the very details of their individual modules.
You may also check our overall scoring values, which rate the software all round quality and performance. Interactive Intelligence CaaS got a 7.7 score, while uContact has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 100% (Interactive Intelligence CaaS) against 100% (uContact). Bear in mind to choose the application that best matches your most urgent issues, not the solution with the higher number of features.
Users who don't have much time or need a Customer Support Software suggestion from our team may want to try out these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
Almost as crucial as functionalities and user support level are pricing packages offered by Interactive Intelligence CaaS and uContact. Although cost should not be the only factor it’s surely a key thing to consider. You should expect a flexible pricing plan that can be matched with your business size and easily scaled up if your team expands. You should be certain you don’t select plans that have extra features that you won’t find useful and always try to get in touch with the vendor directly as big companies can frequently count on more affordable prices. You should also give a chance to a free trial or demo of every app to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and provides you with a reliable overview of what it feels like to work with Interactive Intelligence CaaS and uContact.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
