What is better Interactive Intelligence CaaS or uContact? If you’re having a tough time deciding on the best Customer Support Software product for your situation, we suggest that you compare the available software and see which tool offers more advantages. In particular, here you can examine Interactive Intelligence CaaS (overall score: 7.7; user rating: 100%) vs. uContact (overall score: 8.0; user rating: 100%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly improve the possibility of finding the appropriate product for your company. Look closely at other areas of the software like ease-of-use, adaptability, scalability, and pricing terms.
Right now, the most popular services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
You shouldn’t count on simply a wide set of features and scalable pricing packages from a popular Customer Support Software. Almost as important as key features is a trustworthy customer support. You want to make sure that if you have any questions about Interactive Intelligence CaaS or uContact, or you struggle with some problems, or perhaps you’ll need to request a specific change or functionality beneficial to your company you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you can enjoy personal training or at least an FAQ you can use.
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