What is better Instant Housecall or Vision Helpdesk? If you wish for a competent Customer Support Software product for your business you need to make time to compare a wide range of options. It doesn’t have to be tricky, and can be as quick as matching their functionalities in a table like the one below. You will also get a quick idea how each product operates. For instance, on this page you can check Instant Housecall’s overall score of 8.0 and compare it against Vision Helpdesk’s score of 9.2; or Instant Housecall’s user satisfaction level at 100% versus Vision Helpdesk’s 99% satisfaction score.
The assessment will help you identify the pros and cons of each service, and choose which matches your requirements better. Aside from the robust features, the solution which is simple and intuitive is always the better option.
Right now, the top solutions in our Remote Support Software category are: Atera, Zendesk, ScreenConnect.
Instant Housecall offers several enterprise pricing plans designed for small IT businesses. Here are the details of the available pricing plans you can choose from:
Starter – $39/month or $29/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
50 Unattended Remote Access Endpoints
1 Concurrent Session
Co-Branded
IT Pro Features
Small Business Features
Entrepreneur – $49/month or $39/month (annual billing)
1 Specialist Login ID
Subaccounts
Unlimited Installs & Software Copies
Unlimited Connections & Sessions
100 Unattended Remote Access Endpoints
10 Concurrent Sessions
Full Branding & Customization
IT Pro Features
Small Business Features
Automated PC Repair
Everything– $89/month or $69/month (annual billing)
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
If you test different Customer Support Software apps you shouldn’t simply explore their list of features and available pricing plans. Consider that the solution should be adjusted to your requirements and team so the more flexible their offer the better. Learn what platforms are supported by Instant Housecall and Vision Helpdesk and ensure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this may be a critical factor for many firms.
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