What is better IMsupporting or MiContact Center? A great way to find the appropriate Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare IMsupporting and MiContact Center and see their capabilities compared in detail to help you choose which one is the more effective product.
Also, you can examine their overall ratings, for instance: overall score (IMsupporting: 8.7 vs. MiContact Center: 7.8) and user satisfaction (IMsupporting: 100% vs. MiContact Center: N/A%). Examine their varying features and similarities and discover which one outperforms the other. Similarly anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years?
In the event you would like to quickly locate the optimal Customer Support Software according to our review team we suggest you take a look at these solutions: Zendesk, Freshdesk, Freshdesk Omni.
IMsupporting offers four SMB and enterprise pricing packages for business owners and online sellers to choose from. Take a look at the details and select the pricing package that suits the needs of your business.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
No Customer Support Software will manate to cover all the needs of a business. While main features of IMsupporting and MiContact Center should matter you should also thoroughly explore the integrations offered by every product. Very often your team will already be working with other types of SaaS software in your company and it’s much better to select software that integrate well with each other. With that approach you will be able to guarantee an effortless transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one product and the other.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
