What is better iHelpDesk or ProProfs Help Desk? When selecting the right Help Desk Software for your organization our recommendation is that you examine the characteristics, pricing, along with other essential information about the product and vendor. Here, you are able to see the similarities and disparities between iHelpDesk (overall score at 6.5 and user satisfaction at 100%) and ProProfs Help Desk (overall score at 8.5 and user satisfaction at 100%).
You may also check their specific modules, such as features, plans, rates, conditions, etc. What is more, read the terms thoroughly for information on hidden fees, including, installation, independent customer service, upgrade fees, storage fees, and others.
Our team put a lot of effort to review all popular services offered on the market, but among all the ones we reviewed these three deserved our special attention: .
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
You shouldn’t expect only a broad range of useful tools and flexible pricing from a popular Help Desk Software. Almost as important as main features is a trustworthy customer support. You want to make sure that if you have any questions about iHelpDesk or ProProfs Help Desk, or you face some problems, or maybe you’ll want to ask for a certain update or feature beneficial to your team you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can enjoy personal training or at the very least a knowledge base you can use.
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