What is better IdeaScale or Vivantio? To successfully acquire the most useful and productive CRM Software for your company, you should compare products available on the market. For example, here you may match IdeaScale’s overall score of 7.8 against Vivantio’s score of 8.4. You can also evaluate their general user satisfaction: IdeaScale (97%) vs. Vivantio (93%).
What’s more, you can assess their strengths and weaknesses feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to choose the best software for your business. Of course you have to know your unique needs to realize which solution addresses those needs.
As of now, the leading solutions in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please keep in mind that even though both IdeaScale and Vivantio may provide a reliable set of features every software could be designed for a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are catering to. Specific features may scale up effectively for large enterprises but if you own a small or mid-sized company it’s often more sensible to stay away from paying for complex functionalities that you may never have a chance to use.
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