What is better HubSpot Service Hub or LiveAgent? Finding the best CRM Software product is all about comparing numerous solutions and identifying the top software for your specific needs. Our proprietary process will give you an instant look at the general rating of HubSpot Service Hub and LiveAgent. For total quality and performance, HubSpot Service Hub scored 9.0, while LiveAgent scored 9.4. On the other hand, for user satisfaction, HubSpot Service Hub earned 98%, while LiveAgent earned 99%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which application will be more suitable for your company. An important element to check is whether the app lets you to enable and disable permissions on different types of users to secure any critical company data.
We did our best to review all popular Customer Support Software solutions available out there, but among them these three deserved our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Please keep in mind that even though both HubSpot Service Hub and LiveAgent may provide an excellent set of features each app could be created for a different company size. If you are comparing features you may want to pay attention to a company type they are catering to. Some features may scale up efficiently for huge enterprises but if you run a small or mid-sized business it’s frequently better to refrain paying for advanced features that you may never use.
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