What is better HubSpot Service Hub or Intercom? We are here to streamline the process of comparing Customer Support Software products for you. For instance, on this page you can check the overall performance of HubSpot Service Hub (9.0) and compare it with the overall performance of Intercom (8.9). It's also possible to match their overall user satisfaction rating: HubSpot Service Hub (98%) vs. Intercom (96%).
Furthermore, research their services in detail to find out which product can better tackle your company’s requirements. In general, any business solution must let you to immediately check the big picture, at the same time giving you quick access to the details.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Both HubSpot Service Hub and Intercom were tested by a team of independent SaaS experts who carried out a thorough study of all core aspects of each solution. Their final rating was calculated using our unique SmartScore algorithm which provides an individual partial score to every component like: main features, client support, mobile device support, security, customer satisfaction as well as reviews in other media. We are aware that useful features are not the only factor crucial to a business so we make an effort to pay attention to all sides of a app prior to giving it a final rating.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
