What is better HoduCC or Freshchat? A great way to choose the right Customer Support Software product for your firm is to match the solutions against each other. Here you can compare HoduCC and Freshchat and see their capabilities compared in detail to help you choose which one is the better product.
Likewise, you can compare their overall ratings, for instance: overall score (HoduCC: 8.0 vs. Freshchat: 9.2) and user satisfaction (HoduCC: 92% vs. Freshchat: 96%). Analyze their differences and similarities and discover which one outperforms the other. Likewise, anticipate the state of your company tomorrow; will your business outgrow the app in the next couple of years?
Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions offered out there, but among them these three caught our special attention: Freshdesk Contact Center, JustCall, Zendesk.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
No Customer Support Software will be perfect enough to cater to all the requirements of a business. While core functionalities of HoduCC and Freshchat are obviously a priority you should also carefully explore the integrations provided by a given app. In many cases you will already be making use of some other B2B software in your company and it’s definitely wiser to choose apps that integrate well with each other. That way you can guarantee a reliable exchange of data between your teams and software used, which can really reduce time wasted on migrating between one solution and the next.
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