What is better Hiver or Help Scout? Choosing the most appropriate Help Desk Software for your organization is complicated with so many functions, options, and offers to check. However, depending on our website will help you to streamline the necessary steps by reading all crucial apps in one place.
As an illustration, you can compare Hiver and Help Scout for their tools and overall scores, in this case, 8.8 and 8.9, respectively. Likewise, you can compare which software has superior general user satisfaction rating: 96% (Hiver) and 98% (Help Scout) to find out which software is the better choice for your company. Don’t simply pick the service with the cheapest price, but the solution that offers the best value for your money.
We are aware that not all companies have enough time to test a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Every time you research various Help Desk Software services you shouldn’t simply analyze their list of features and available pricing packages. Pay attention to the fact that the software must be adjusted to your needs and business so the more flexible their offer the better. Find our what OSes are supported by Hiver and Help Scout and make sure you will obtain mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, because this might be a deal breaker for many businesses.
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