What is better Helpdesk Pilot or Atera? Finding the perfect Help Desk Software product is all about assessing different solutions and determining the top application for your specific needs. Our unique system will give you a quick look at the general rating of Helpdesk Pilot and Atera. For overall quality and performance, Helpdesk Pilot scored 7.2, while Atera scored 9.0. On the other hand, for user satisfaction, Helpdesk Pilot earned 99%, while Atera earned 100%.
Below it's also possible to check their functions, terms, plans, etc. to determine what software will be more appropriate for your needs. An important aspect to assess is if the software allows you to enable and disable permissions on various types of users to protect any sensitive company data.
People who are pressed for time or want a recommendation from our team may want to examine these top choices for the current year: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
You shouldn’t expect exclusively a wide array of features and scalable pricing plans from a credible Help Desk Software. Almost as crucial as core features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Helpdesk Pilot or Atera, or you face some problems, or perhaps you’ll want to request a certain update or feature useful to your team you can trust in a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can enjoy individual training or at least an FAQ you can use.
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