What is better Help Scout or Teamwork Desk? Buying the best Help Desk Software product is all about cross-checking different solutions and figuring out the top program for your specific needs. Our unique system provides you with a fast look at the general rating of Help Scout and Teamwork Desk. For all round quality and performance, Help Scout scored 8.9, while Teamwork Desk scored 8.0. On the other hand, for user satisfaction, Help Scout earned 98%, while Teamwork Desk earned 100%.
Below it's also possible to check their functionalities, terms, plans, etc. to determine what application will be more suitable for your situation. An important feature to check is whether the app allows you to enable and disable limitations on various types of users to limit the exposure of any sensitive corporate data.
People who don't have much time or would like to get a suggestion from our team may want to investigate these top choices for this year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
In case you continue having doubts about which software will work best for your business it might be a good idea to check out each service’s social metrics. Such metrics are usually a sign of how popular every solution is and how wide is its online presence. For example Help Scout Twitter account has currently 5335 followers. At the same time Teamwork Desk Twitter is followed by 7468 users.
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