What is better Help Scout or SysAid? When you need a competent Help Desk Software product for your enterprise you should make time to compare a wide range of alternatives. It doesn’t have to be tricky, and can be as quick as matching their functions in a table like the one below. You will also get a brief idea how each product works. For instance, on this page you can see Help Scout’s overall score of 8.9 and compare it against SysAid’s score of 9.2; or Help Scout’s user satisfaction level at 98% versus SysAid’s 98% satisfaction score.
The comparison can help you identify the pros and cons of each service, and make up your mind on which suits you requirements better. On top of the main features, the solution which is simple and intuitive is always the better option.
We are aware that not all businesses have enough time to try out dozens of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
If you continue having second thoughts about which product will perform best for your company it may be a sound idea to check out each service’s social metrics. These metrics are usually a sign of how popular each product is and how large is its online presence. For example, in case of Facebook Help Scout has 1314 likes on their official profile while SysAid profile is liked by 20871 people.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
