What is better Help Scout or OneDesk? Selecting the most appropriate Help Desk Software for your organization is complicated with so many functions, choices, and terms to take note of. On the other hand, relying on our review platform will allow you to simplify the selection process by getting all major apps in a single location.
For instance, you can contrast Help Scout and OneDesk for their tools and overall scores, in this case, 8.9 and 8.2, respectively. Likewise, you can check which one has higher general user satisfaction rating: 98% (Help Scout) and 99% (OneDesk) to learn which solution is the better choice for your company. Don’t simply buy the software with the lowest price, but the one that gives the most cost-effective value.
People who want to save some time or would like to get a recommendation from our experts might want to take a look at these top choices for the current year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
If you compare different Help Desk Software apps you shouldn’t just analyze their features list and available pricing plans. Keep in mind the product must be adjusted to your needs and company so the more flexible their offer the better. Explore which OSes are supported by Help Scout and OneDesk and make sure you will get mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, as this could be a key element for many businesses.
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