What is better Help Scout or Hiver? When you need an efficient Help Desk Software product for your company you should invest time and compare different options. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can find Help Scout’s overall score of 8.9 and compare it against Hiver’s score of 8.8; or Help Scout’s user satisfaction level at 98% versus Hiver’s 96% satisfaction score.
The assessment will help you see the good and bad points of each service, and choose which one fits you requirements better. Aside from the main features, the application which is simple and intuitive is always the better option.
Currently, the most popular solutions in our category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
You shouldn’t expect simply a wide array of features and flexible pricing from a reliable Help Desk Software. Almost as essential as main features is a trustworthy customer support. You want to guarantee that when you have any questions about Help Scout or Hiver, or you face some problems, or perhaps you’ll need to ask for a specific change or feature beneficial to your company you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. It’s also a big plus if you can enjoy personal training or at the very least an FAQ you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
