Help Scout
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Help Desk
- Reports
- Docs Knowledge Base
- Email Integration
- Security and Reliability
Pricing Info
Pricing Info
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
- Up to 10 Users
- Unlimited messages & storage
- 1 Mailbox
- 1 Docs knowledge base
- Reports (30 days of history)
- Saved Replies
- Beacon
- Following
- @mentions
- Outstanding 24×6 Support
- No Help Scout branding
- iOS & Android App
- Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
- Unlimited Users
- Unlimited messages & storage
- 5 Mailboxes
- 1 Docs knowledge base
- All Basic features, plus:
- Workflows
- Satisfaction Ratings
- Office Hours
- 50+ integrations
- API Access
Plus – $35/user per month or $27/user per month (billed annually)
- Unlimited Users
- Unlimited messages & storage
- Unlimited Mailboxes
- 3 Docs knowledge base
- All Standard features, plus:
- Salesforce Integration
- Jira Integration
- HubSpot Integration
- SAML Single Sign-on
- Teams
- Custom fields
- HIPAA Compliance
- IP Restrictions
Integrations
Integrations
Help Scout supports integrations with the following business systems and applications:
- PipelineDeals
- Pipedrive
- OnePage CRM
- Olark Live Chat
- NiceReply.com
- Campaign Monitor
- MixPanel
- MailChimp
- Magento
- Userlike Live Chat
- KISSmetrics
- Kato
- Infusionsoft
- HipChat
- Highrise CRM
- FreshBooks
- ClickDesk
- Capsule CRM
- Constant Contact
- BigCommerce
- Campfire
- Bronto
- Shopify
- Snapengage
- Slack
- Zapier
- Talkdesk
- Customer Thermometer
- Bitium
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Trello, GrubHub, Basecamp, Treehouse
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support request comes in.
Company Email
Company's Address
500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Help Scout Comparisons
Popular Help Scout Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Access from PC, Mac, smartphones, tablets, even SMS
- Advanced built-in statistics, Google Analytics integration
- Automated invitations
- Chat between operators, transfer chat to another operator
- Copy and paste HTML code. One time setup
- Customizable pre-chat fields
- Detailed real-time traffic monitoring
- Facebook chat for business pages
- Full multiple websites and multiple departments support
- Integrations with major CMS, help desk, e-commerce, and CRM systems
- Offline options: redirect, hide widget or leave a message
- Real-time chat
- Run multiple chats simultaneously
- Searchable transcript history
- See what visitors are typing before they submit
- Sound alert whenever a visitor has entered to chat
- Upload your own icon or choose one from default icons
- Canned messages
- Use real pictures of your operators
- Virtual Assistant option
Pricing Info
HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:
- Monthly billing cycle: $19/month for one seat
- Quarterly billing cycle: (-15%) $48.5/quarter for one seat
- Annual billing cycle: (-40%): $136.8/year for one seat
Features
- 5 websites
- Customization
- Virtual Agent
- Unlimited chats
- Unlimited invitation rules
- Unlimited departments
Integrations
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Company Email
support@helponclick.com
Contact No.
Company's Address
HelpOnClick LLC, San Jose, CA, United States
HelpOnClick Comparisons
Popular HelpOnClick Alternatives
No Help Desk Software will manate to cater to all the requirements of a specific team. Though core features of Help Scout and HelpOnClick should matter you should also carefully study the integrations provided by every product. Very often you will already be making use of various kinds of SaaS software in your company and it’s definitely better to select services that integrate well with each other. That way you will be able to be certain of a reliable transfer of information between your teams and apps, which can considerably reduce time spent on migrating between one app and the other.
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