What is better Help Scout or Deskero? If you’re having a difficult time selecting the best Help Desk Software product for your company, we suggest that you compare and contrast the available software and determine which one offers more positive aspects. For example, here you can compare Help Scout (overall score: 9.0; user rating: 98%) vs.
Deskero (overall score: 6.8; user rating: 100%) for their overall performance. It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Working with a clear table to compare their features will significantly improve the odds of getting the right product for your company. Look closely at other factors of the software like intuitiveness, adaptability, scalability, and pricing terms.
We are aware that not all companies have the time to scrutinize a wide range of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the category are: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
You shouldn’t count on simply a wide set of useful tools and adjustable pricing from a reliable Help Desk Software. Almost as crucial as core features is a trustworthy customer support. You want to make sure that when you have any questions about Help Scout or Deskero, or you struggle with some problems, or perhaps you’ll need to request a specific update or feature useful to your company you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you can benefit from individual training or at the very least a knowledge base you can use.
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