Compare Help Scout vs. Bazaarvoice Connections

Various businesses demand different types of Help Desk Software. To understand well which solution fits your needs, think of comparing various alternatives feature by feature including their conditions and pricing. Likewise, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: Help Scout (9.1) vs. Bazaarvoice Connections (7.0) for total quality and efficiency; Help Scout (98%) vs. Bazaarvoice Connections (97%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. One simple but effective tactic is to note down the strengths and weaknesses of both applications next to each other and see which software comes on top. We did our best to prepare reviews of all popular Help Desk Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
Comparison

Help Scout

VS

Bazaarvoice Connections

VS

Help Scout screenshot Bazaarvoice Connections screenshot
Pricing Page

Our Score

Our Score

8.9 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

97% ?

Pricing

Pricing

$15

by quote

Pricing Model

Pricing Model

Monthly payment Free | Quote-based
Detailed Review

Detailed Review

General Description

General Description

Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
Easy Links
Customer Support

Customer Support

Ticket
Phone
Languages Supported

Languages Supported

English English
Integrations

Integrations

Help Scout supports integrations with the following business systems and applications:

  • PipelineDeals
  • Pipedrive
  • OnePage CRM
  • Olark Live Chat
  • NiceReply.com
  • Campaign Monitor
  • MixPanel
  • MailChimp
  • Magento
  • Userlike Live Chat
  • KISSmetrics
  • Kato
  • Infusionsoft
  • HipChat
  • Highrise CRM
  • FreshBooks
  • ClickDesk
  • Capsule CRM
  • Constant Contact
  • BigCommerce
  • Campfire
  • Bronto
  • Shopify
  • Snapengage
  • Slack
  • Zapier
  • Talkdesk
  • Customer Thermometer
  • Bitium

No information available.

Pricing Plans

Pricing Plans

Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.

Basic – $12/user per month or $8/user per month (billed annually)

  • Up to 10 Users
  • Unlimited messages & storage
  • 1 Mailbox
  • 1 Docs knowledge base
  • Reports (30 days of history)
  • Saved Replies
  • Beacon
  • Following
  • @mentions
  • Outstanding 24×6 Support
  • No Help Scout branding
  • iOS & Android App
  • Two-factor authentication

Standard – $20/user per month or $15/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • 5 Mailboxes
  • 1 Docs knowledge base
  • All Basic features, plus:
  • Workflows
  • Satisfaction Ratings
  • Office Hours
  • 50+ integrations
  • API Access

Plus – $35/user per month or $27/user per month (billed annually)

  • Unlimited Users
  • Unlimited messages & storage
  • Unlimited Mailboxes
  • 3 Docs knowledge base
  • All Standard features, plus:
  • Salesforce Integration
  • Jira Integration
  • HubSpot Integration
  • SAML Single Sign-on
  • Teams
  • Custom fields
  • HIPAA Compliance
  • IP Restrictions

Bazaarvoice Connections offers two packages:

Connections Basic (free)

Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.

Connections Premium (by quote)

Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.

Pricing Page

Pricing Page

Learn more about Help Scout pricing Learn more about Bazaarvoice Connections pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Web-based
Company Email

Company Email

connections@bazaarvoice.com
Company Size

Company Size

Small Business | Medium Business | Freelancers Small Business | Medium Business
Popular Customers

Popular Customers

Trello, GrubHub, Basecamp, Treehouse Sleep Revolution, Valspar, Homax Group, Samsung
Contact Address

Contact Address

500 Harrison Ave., Floor 3R
Boston, MA 02118
USA
Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746
Available Features

Available Features

Help Scout FEATURES

  • Help Desk
  • Reports
  • Docs Knowledge Base
  • Email Integration
  • Security and Reliability

Bazaarvoice Connections FEATURES

  • Tailored support
  • Client success teams who are local to your region
  • In 37 languages globally
  • Extend your content reach
  • In-depth reporting
  • Respond to reviews, answer questions
  • Industry-leading moderation
  • Brain power
  • 24/7 moderation
  • Customize content tagging for your business easily
  • Global scalability
  • Drive more traffic with Google
  • Improve your ROI on paid ads
  • Strong anti-fraud protections
  • No waiting for content
  • Customize your forms to your needs
  • Innovation built in-house
Phone No.

Phone No.

(866) 522-9227
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare Help Scout and Bazaarvoice Connections with each other. Although specific functionalities, pricing and customer comments are all crucial and should be considered when making a final decision, you should also check out the recognition and awards claimed by each software. Frequently a less dominant app may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which shows that despite lesser market presence it’s a worthy rival to the services that rule the market.