Compare Help Scout vs. Bazaarvoice ConnectionsVarious businesses demand different types of Help Desk Software. To understand well which solution fits your needs, think of comparing various alternatives feature by feature including their conditions and pricing. Likewise, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: Help Scout (9.1) vs. Bazaarvoice Connections (7.0) for total quality and efficiency; Help Scout (98%) vs. Bazaarvoice Connections (97%) for user satisfaction rating. Analyze their strong and low points and decide which software is a better option for your company. One simple but effective tactic is to note down the strengths and weaknesses of both applications next to each other and see which software comes on top. We did our best to prepare reviews of all popular Help Desk Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Samanage, Freshdesk.
|Monthly payment||Free | Quote-based|
Help Scout provides a shared inbox for you and your team, enabling collaboration for support whenever an email or a support requests comes in.
An online portal where brands can access and respond to aggregated consumer reviews and questions across retail partner sites in a single interface.
Help Scout supports integrations with the following business systems and applications:
No information available.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Standard – $20/user per month or $15/user per month (billed annually)
Plus – $35/user per month or $27/user per month (billed annually)
Bazaarvoice Connections offers two packages:
Connections Basic (free)
Reply to shopper questions and view up to 25 customer reviews across all participating retailers in the Bazaarvoice network. After you sign up for the FREE Connections Basic program, you will be automatically eligible to upgrade to Connections Premium.
Connections Premium (by quote)
Respond to shopper reviews and queries across all participating retailers. Bazaarvoice’s technology finds the most important reviews across the Bazaarvoice network and collects them in one inbox to make it simple to respond and learn. Connections Premium pricing is tiered based on review volume.
|Learn more about Help Scout pricing||Learn more about Bazaarvoice Connections pricing|
|Small Business | Medium Business | Freelancers||Small Business | Medium Business|
|Trello, GrubHub, Basecamp, Treehouse||Sleep Revolution, Valspar, Homax Group, Samsung|
| 500 Harrison Ave., Floor 3R |
Boston, MA 02118
|Bazaarvoice Inc., 3900 N. Capital of TX Hwy., Suite 300, Austin, TX 78746|
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It may not always be enough to simply compare Help Scout and Bazaarvoice Connections with each other. Although specific functionalities, pricing and customer comments are all crucial and should be considered when making a final decision, you should also check out the recognition and awards claimed by each software. Frequently a less dominant app may turn out to be a good choice that was distinguished with B2B awards such as our Experts’ Choice Award which shows that despite lesser market presence it’s a worthy rival to the services that rule the market.