Wix Answers
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ITIL Compliance
- Centralized IT Helpdesk System
- Task Management
- Project Dashboard
- Self-Service Portal
- Knowledge Management
- Omnichannel Communication
- Mobile App
- Integrations
Pricing Info
Pricing Info
Halo Service Desk offers different enterprise pricing plans in a user-based licensing model. Thus, users can access the same offerings and features regardless of the plan they choose and the number of IT service agents they have. Floating or concurrent user licensing is supported as well. Here are the details:
3 Agents – £59/agent/month (billed annually)
- SLA Management
- Email Tickets
- Project Dashboards
- Live Chat
- Call Handling
- Self-Service Web Portal
- Reporting Tools
- Knowledge Base Management
3 Agents – £65/agent/month (billed annually)
- All feature inclusions
10 Agents – £65/agent/month (billed annually)
- All feature inclusions
25 Agents – £59/agent/month (billed annually)
- All feature inclusions
50 Agents – £55/agent/month (billed annually)
- All feature inclusions
100 Agents – £49/agent/month (billed annually)
- All feature inclusions
150+ Agents – £45/agent/month (billed annually)
- All feature inclusions
Integrations
Integrations
Halo Service Desk integrates with:
- MS Exchange
- MS Outlook
- Microsoft SCCM
- Microsoft SCO
- Skype for Business
- Office 365
- Active Directory
- Microsft Dynamics
- Azure DevOps
- PowerShell
- ADFS
- AnyDesk
- TeamViewer
- SimpleHelp
- BeyondTrust
- LogMe Rescue
- Cisco
- RingCentral
- Slack
- 3CX
- Kaseya
- Lansweeper
- Connectwise Automate
- Solarwinds MSP Manager
SolarWinds N-Central - Continuum
- Sage
- Xero
- QuickBooks
- Varibill
- KashFlow
- Splunk
- Salesforce
- Jira
- Act!
- And more
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
University of Cambridge, Sony Music, Akzo Nobel
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Halo Service Desk is an IT helpdesk solution that empowers MSPs and teams to attain ITIL compliance, drive work efficiency, and improve service delivery.
Company Email
sales@imaginehalo.com
Contact No.
Company's Address
Net Help Desk Limited
Beverley House, 2 Market Place,
Stowmarket, Suffolk,
England IP14 1DP
Halo Service Desk Comparisons
Popular Halo Service Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Single timeline for all built-in support channels
- Built-in insights for all support channels
- Customer-facing help center
- Internal knowledge base
- Custom knowledge management system
- Multilingual support
- Rich content editor
- Proactive feedback and article types
- Task management
- Collaboration content management
- Contextual self-service help widgets
- Built-in search
- Out-of-the-box SEO
- Mobile optimized help center
- Basic and advanced reports
- AI-generated replies and internal notes
- Customer info and technical details
- Custom workflows
- Automatic actions and macros
- Service Level Agreement (SLA)
- Inbound, outbound, and callbacks
- Interactive Voice Response (IVR)
- Built-in AI-powered reply box
Pricing Info
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
- Customize help center
- Create articles and FAQs
- Collaborate on articles
- Translate side by side
- Use out-of-the-box SEO
- Use built-in search
- Use contextual help widgets
- Optimize knowledge base with insights
Multi-Channel – $60/agent/month
- Access features of the Self-Service plan
- Provide customer support via email, web forms, chat, and Facebook
- View all interactions, customer history, and data panel in a single timeline
- Automate actions and real-time triggers
- Optimize workflows with unlimited labels and queues
- Access actionable insights
Unlimited – $80/agent/month
- Pay as you go for calls, charged per minute
- Access features of the multi-channel plan
- Access knowledge base, calls, tickets, and chats in a single tab
- Monitor calls dashboard
- Support all communication funnels using help widgets
- Manage internal notes, tasks, and escalation processes
Call Center – $56/agent/month
- Pay as you go for calls, charged per minute
- Callback for inbound and outbound
- Custom IVR flows
- Route calls as per queues
- View real-time dashboard
- Record and monitor calls
- Automate ticket creation for each call
Integrations
Wix Answers offers ready-to-use integrations with the following:
- Salesforce
- Slack
- Jira
- Zapier
- CrowdIn
- Unbabel
- Klaus
- Hubspot
- Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Company Email
support@wix.com
Contact No.
Company's Address
Nemal
Tel Aviv St. 40
Israel
Wix Answers Comparisons
Popular Wix Answers Alternatives
It may not always be sufficient to simply compare Halo Service Desk and Wix Answers with each other. Although reliable tools, pricing and user experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards claimed by each app. In many cases a less known app may turn out to be an amazing choice that was a winner of many industry awards such as our Experts’ Choice Award which shows that regardless of lesser market popularity it’s a significant contender to the solutions that rule the market.
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