What is better GoToAssist or CallTrackingMetrics? You can use our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, GoToAssist received 7.4 points, while CallTrackingMetrics earned 8.3 points. Meanwhile, for user satisfaction, GoToAssist scored 90%, while CallTrackingMetrics scored 90%.
Specifics of their unique elements, tools, supported platforms, customer service, plus more are available below to help you get a more accurate comparison. Don’t forget to choose only the tools that you need so you don’t waste money for tools which are redundant.
Users who are pressed for time or would like to get a Customer Support Software suggestion from our team might want to try out these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.
GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Both GoToAssist and CallTrackingMetrics were reviewed by a group of independent B2B experts who carried out a detailed examination of all core aspects of every software. Their total rating was prepared using our unique SmartScore model which calculates an individual partial score to each element like: main functionalities, client support, mobile device support, security, client satisfaction and market presence. We are aware that useful features are not the only factor crucial to a business so we do our best to pay attention to all sides of a solution prior to coming up with its final rating.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
