What is better GoTo Resolve or Serena Service Manager? When you need a reliable Customer Support Software product for your enterprise you need to invest time and evaluate different solutions. It doesn’t have to be complicated, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can see GoTo Resolve’s overall score of 8.2 and compare it against Serena Service Manager’s score of 7.0; or GoTo Resolve’s user satisfaction level at 96% versus Serena Service Manager’s 93% satisfaction score.
The assessment will allow you to spot the good and bad points of each service, and choose which suits you requirements better. On top of the robust features, the software which is simple and intuitive is always the better option.
If you would like to quickly decide on the optimal Help Desk Software according to our review team we recommend you take a look at one of these solutions: Zendesk, Salesforce Service Cloud, Freshdesk.
Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.
Both GoTo Resolve and Serena Service Manager were tested by a team of independent B2B experts who conducted a thorough study of all key aspects of every software. Their total score was prepared by means of unique SmartScore algorithm that gives a separate partial score to each factor like: main functionalities, client support, mobile support, security, customer satisfaction and media presence. We know useful features are not the only factor important to a company so we do our best to pay attention to all sides of a service prior to coming up with its final rating.
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