What is better Glassix or Vivantio? If you’re experiencing a tough time deciding on the best Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and determine which service offers more positive aspects. In particular, here you can compare Glassix (overall score: 8.6; user rating: 96%) vs. Vivantio (overall score: 8.4; user rating: 93%) for their overall performance.
You can also see which one provides more features that you need or which has more flexible pricing plans for your current budget. Working with a clear table to match their features will significantly increase the possibility of getting the right product for your company. Take a closer look at other aspects of the software like intuitiveness, adaptability, scalability, and pricing plans.
Those of you who want to save some time or want a Customer Support Software suggestion from our team might want to take a look at these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In the event you are still having doubts about which product will be best in your case it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a way to see how popular each app is and how big is its online presence. For instance Glassix Twitter account has currently 0 followers. At the same time Vivantio Twitter is followed by 70 users.
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