What is better Glassix or SupportDesk? To ensure that you find the most efficient and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here you can match Glassix’s overall score of 8.6 against SupportDesk’s score of 7.4. You can even examine their general user satisfaction: Glassix (96%) vs. SupportDesk (100%).
Moreover, you can assess their strengths and weaknesses feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to choose the best software for your requirements. Of course you should know your particular requirements to realize which service matches those needs.
Our experts made sure to review all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
It may not always be sufficient to simply compare Glassix and SupportDesk against each other. Although specific tools, pricing plans and user comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards won by every solution. In many cases a less known app may turn out to be an amazing choice that was distinguished with industry awards such as our Exceptional Customer Support Award which reveals that in spite of smaller market presence it’s a significant contender to the software that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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