What is better Gladly or Wix Answers? Specific firms require different types of Customer Support Software. To understand well which one meets your requirements, consider assessing various options feature by feature along with their conditions and costs. Furthermore, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Gladly (7.4) vs. Wix Answers (8.9) for general quality and efficiency; Gladly (N/A%) vs. Wix Answers (100%) for user satisfaction rating. Check out their high and low points and decide which software is a better choice for your company. A simple, practical tip is to note down the advantages and disadvantages of both solutions side by side and see which solution has more benefits.
In case you you need to quickly identify the best Customer Service Software according to our experts we suggest you take a look at these solutions: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Both Gladly and Wix Answers were evaluated by a group of independent B2B experts who prepared a thorough study of all core aspects of every product. Their total rating was prepared by means of unique SmartScore system which gives a separate partial score to every factor such as: main features, customer support, mobile support, security, user satisfaction and media presence. We realize useful features are not the only aspect essential to a company so we make sure we pay attention to all aspects of a app before calculating its final rating.
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