What is better Gladly or RichCall? Getting the suitable Customer Support Software product is as straightforward as contrasting the strong and low features and terms offered by Gladly and RichCall. Here you can also match their overall scores: 7.4 for Gladly vs. 8.0 for RichCall. Or you can verify their general user satisfaction rating, N/A% for Gladly vs. N/A% for RichCall.
We suggest that you put some effort and study their unique features and decide which one is the better option for your business. Moreover. bear in mind to take into account your company’s or industry’s special circumstances, for example, a multilingual app for a global staff or a mobile version to help you work on the go.
In the event you need to quickly find the best Customer Service Software according to our experts we recommend you try out these services: Freshdesk, Salesforce Service Cloud, Freshdesk Omni.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Both Gladly and RichCall were reviewed by a team of reliable B2B experts who prepared a detailed analysis of all crucial elements of each solution. Their final score was prepared with unique SmartScore algorithm which gives an individual partial score to every component like: main functionalities, customer support, mobile device support, security, customer satisfaction and media presence. We are aware that useful features are not the only thing crucial to a company so we make an effort to pay attention to all sides of a software before coming up with its final rating.
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