What is better Gigya or OTRS? Purchasing the right Customer Support Software product is as simple as comparing the strong and weaker functions and terms offered by Gigya and OTRS. Here it's also possible to match their total scores: 7.5 for Gigya vs. 8.4 for OTRS. Or you can look at their general user satisfaction rating, 97% for Gigya vs. 99% for OTRS.
We suggest that you take some time to review their specific functions and determine which one is the better choice for your organization. What’s more don’t forget to factor in your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile platform to help you work on the go.
Our experts made sure to review all popular solutions available on the market, but among all the ones we reviewed these three caught our special attention: .
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
Almost as important as functionalities and customer support level are pricing options provided by Gigya and OTRS. Even though cost should not be a deciding factor it’s without a doubt a significant thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and easily scaled up if your team expands. Be sure that you don’t opt for pricing plans that have extra functionalities that you won’t find useful and always try to get in touch with the vendor directly as enterprises can usually benefit from special pricing. You should also check out a free trial or demo of each solution to spend at least some time working with it. It’s a helpful experience that doesn’t need you to spend any money and provides you with a practical overview of what it’s like to work with Gigya and OTRS.
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