What is better Get Satisfaction or Groove? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Get Satisfaction earned 7.4 points, while Groove received 9.5 points. At the same time, for user satisfaction, Get Satisfaction scored 96%, while Groove scored 91%.
Specifics of their features, tools, supported platforms, customer support, and more are given below to help you get a more versatile analysis. Keep in mind to purchase only the features your business requires so as not to waste money for features that are unnecessary.
In the event you would like to quickly identify the optimal Customer Support Software according to our experts we recommend you examine the following products: Zendesk, Freshdesk, Freshdesk Omni.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Almost as crucial as features and client support responsiveness are pricing options made available by Get Satisfaction and Groove. While price should not be the only factor it’s definitely an important thing to consider. You should try to find a flexible pricing plan that can be matched with your company size and effortlessly scaled up if your company grows. You should be certain you don’t pick packages that include complex functionalities that you won’t use and always try to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and gives you a reliable overview of what it’s like to work with Get Satisfaction and Groove.
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