What is better Genesys or PhaseWare Tracker? Getting the ideal Customer Support Software product is all about assessing different solutions and figuring out the top application for your specific needs. Our unique process gives you a quick look at the general rating of Genesys and PhaseWare Tracker. For general quality and performance, Genesys scored 7.5, while PhaseWare Tracker scored 7.2. On the other hand, for user satisfaction, Genesys earned N/A%, while PhaseWare Tracker earned 99%.
Below it's also possible to verify their characteristics, terms, plans, etc. to see which application will be more appropriate for your situation. One critical feature to assess is if the application allows you to toggle on/off restrictions on various types of users to secure any sensitive business data.
As of now, the best products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
You should keep in mind that while both Genesys and PhaseWare Tracker may have an outstanding array of features each service may be designed for a different business size. If you are analyzing various solutions you should give some attention to a business size they are meant for. Certain elements might scale up effectively for large enterprises but if you run a small or mid-sized business it’s often better to avoid paying for advanced features that you may never use.
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