What is better Genesys or Oracle Service Cloud? With different functionalities, pricing, details, and more to check, choosing the right Customer Support Software for your organization is tricky. But making use of our system, you can easily match the features of Genesys and Oracle Service Cloud together with their general SmartScore, respectively as: 7.5 and 7.8 for overall score and N/A% and 100% for user satisfaction.
You can also assess them feature by feature check out which program is a more suitable fit for your business. Keep in mind to use a trial version first prior to subscribing to get a firsthand experience how the software can help you in real scenarios.
We did our best to prepare reviews of all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
If you are still having doubts about which service will perform best for your company it may be a good idea to examine each service’s social metrics. These metrics are frequently a sign of how popular every software is and how large is its online presence.For instance, if you analyze Genesys LinkedIn page you’ll learn that they are followed by 193 users. In case of Oracle Service Cloud the number of followers on their LinkedIn page is 54.
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