What is better Genesys or iTouchVision Case Management? If you need to have a quick way to decide which Customer Support Software product is better, our proprietary method gives Genesys a score of 7.5 and iTouchVision Case Management a score of 7.7 for overall quality and performance. At the same time, Genesys is rated at N/A%, while iTouchVision Case Management is rated 98% for their user satisfaction level.
You can also examine their product details, including modules, tools, options, plans, costs, and many more. See whether the solution can customize at least part of its processes to make sure it matches your own business procedures.
We realize that not all people have enough time to examine dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
You should keep in mind that while both Genesys and iTouchVision Case Management may offer an outstanding range of features each product might be designed for a different business size. If you are comparing features you may want to pay attention to a company type they are meant for. Specific features may scale up effectively for large enterprises but if you have a small or medium company it’s usually more sensible to avoid paying for customized functionalities that you may never have a chance to use.
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