What is better Genesys or DiamanteDesk? Today’s businesses require the most effective Customer Support Software product to stay competitive. On this page we help you with choosing the best solution, by allowing you to evaluate Genesys and DiamanteDesk down to the very details of their individual modules.
You may also make use of our general scoring values, which rate the software overall quality and performance. Genesys got a 7.5 score, while DiamanteDesk has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: N/A% (Genesys) against N/A% (DiamanteDesk). Bear in mind to choose the application that best matches your top needs, not the software with the most robust features.
We realize that not all businesses have the time to examine dozens of various products, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
DiamanteDesk integrates with the following business systems and applications:
OroCRM
Salesforce
Sugar CRM
Magento
Wordpress
PrestaShop
Shopify
eBay
Amazon
Jira
YouTrack
Redmine
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An easy-to-use, open-source support ticketing system and customer service solution powered by Eltrino. This customer service software allows easy customizations to meet unique business needs.
You shouldn’t count on only a broad range of functionalities and scalable pricing from a reliable Customer Support Software. Almost as important as main features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Genesys or DiamanteDesk, or you struggle with some problems, or maybe you’ll want to ask for a certain revision or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. It’s also a big plus if you can enjoy individual training or at the very least an FAQ you can use.
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