MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare DiamanteDesk vs NinjaRMM

What is better DiamanteDesk or NinjaRMM? You have so many Customer Support Software alternatives in today’s market that choosing the right product may be difficult. On our comparison page, we let you review the tool, pricing conditions, available plans, and more details of DiamanteDesk and NinjaRMM.

It’s also possible to assess their score (8.0 for DiamanteDesk vs. 7.9 for NinjaRMM) and user satisfaction level (N/A% for DiamanteDesk vs. 100% for NinjaRMM). The scores and ratings give you a solid idea how these two software products perform. In addition, make sure if the application can integrate with the company’s current business apps to ensure greater productivity.

Our team put a lot of effort to review all popular Help Desk & Ticketing Software products offered on the market, but among them these three deserved our special attention: LiveAgent, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Open-Source
  • Built on modern and most prospective technologies
  • 3rd Party Integrations
  • Full System Control via API

Pricing Info

DiamanteDesk is a free open-source support software. Contact the vendor for their enterprise pricing details and other information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

DiamanteDesk integrates with the following business systems and applications:

  • OroCRM
  • Salesforce
  • Sugar CRM
  • Magento
  • Wordpress
  • PrestaShop
  • Shopify
  • eBay
  • Amazon
  • Jira
  • YouTrack
  • Redmine
  • Basecamp

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy-to-use, open-source support ticketing system and customer service solution powered by Eltrino. This customer service software allows easy customizations to meet unique business needs.

Company Email

info@diamantedesk.com

Contact No.

Company's Address

DiamanteDesk
Kiev, Ukraine

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Monitoring and alerting
  • Endpoints
  • Cloud engine
  • Network management agent
  • Activity monitoring
  • Conditions and notifications
  • Remediation
  • Network Management
  • Discovery wizard
  • NetFlow
  • SNMP Monitoring
  • Syslog collection
  • Automation
  • Remote access
  • TeamViewer integration
  • Background management
  • Webroot and ThreatTrack deployment
  • OS and third-party patching
  • Reporting and advanced search
  • Administration
  • User access control
  • Organization groups
  • Policy management
  • Branding

Pricing Info

NinjaRMM’s enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mitchell and Company, SidNetworks, Status Pros

Integrations

NinjaRMM integrates with the following business systems and applications:

  • TeamViewer
  • Splashtop
  • Webroot
  • Bitdefender
  • ThreatTrack
  • CloudBerry Lab
  • StorageCraft
  • Malwarebytes
  • ConnectWise
  • Autotask
  • RepairShopr
  • Live Virtual Help Desk
  • ITGlue
  • Warranty Master
  • Computicate

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Remote management and monitoring platform that allows organizations to remotely manage IT operations from the cloud and efficiently support their clients.

Company Email

sales@ninjarmm.com

Contact No.

Company's Address

657 Mission St.
San Francisco, CA 94105
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

Every time you pick a solution that you think will be an actual asset for your business you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently personal experience with the product may change, depending on specific preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each app to give you a quick impression of how actual users of DiamanteDesk and NinjaRMM evaluate their contact with the software. Our algorithm is built around advanced analysis of product appearances on other sites, social networks and blogs, so you will get a full and reliable landscape of what other customers think about every product. In this example DiamanteDesk got a total satisfaction rating at N/A% while for NinjaRMM 100% of people claim they had an enjoyable experience with it.

Page last modified