Genesys Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ACD
- Speech-Enabled IVR
- Outbound Dialing
- Outbound Campaigns
- Graphical Scripting
- Workforce Management
- Recordings
- Quality Evaluations
- Speech Analytics
- Supervisory Actions
- Reporting and Analytics
- PureCloud for Altocloud
- Data Integrations
- User Profile Integrations
- Native Mobile Apps
- GDPR Compliance
- HIPAA Compliance
- PCI-DSS – Secure IVR
- Audio Conferencing
- Call Recording
- Chat
- Cloud IP PBX
- Desktop Sharing
- Directory
- File Sharing
- Group Ring, Hunt Groups
- Inbound and Outbound Faxing
- Unified Inbox
- Video Calling
- Voicemail
- WebRTC Softphone
Pricing Info
Pricing Info
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Integrations
Integrations
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
- Salesforce
- Zendesk
- Oracle Service Cloud
- SugarCRM
- Microsoft Dynamics 365
- GSuite
- OneLogin
- Microsoft Active Directory
- Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Company Email
info@genesys.com
Contact No.
Company's Address
2001 Junipero Serra Blvd
Daly City, CA 94014
USA
Genesys Cloud Comparisons
Popular Genesys Cloud Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Click to Call
- Voicemail Drop
- Power Dialer
- Lead Caller
- Automatic Call Recording
- Automatic Local Presence Dialing
- Real-time Call Coaching
- Call Dispositions
- Searchable Call History
- Call Reporting & Analytics
- Sales Leaderboard
- International Numbers & Calls
- Customizable Call Routing
- Virtual Receptionist
- Transfer & Hold Calls
- Presence Management
- Greetings & Call Hold Music
- Extensions
- Desk Phones & Mobile Phones Integration
- Find Me/Follow Me
- CRM Integration
- API Integration
Pricing Info
Kixie has three options for enterprise pricing that are designed to meet the needs of different-sized businesses. The details for these packages are outlined below to help you decide.
Basic – $15/user/month
- Web Dialer
- Click to Call
- Find Me/Follow Me
- Presence Management
- Email Support
Integrated – $35/user/month
- All Basic Features
- IVR Auto-attendant
- Ring Groups
- Dashboard Login
- Reporting Dashboard
- Call Recording
- Missed Call Alerts
- Call Disposition Logging
- CRM Integration
- New Lead Creation
- Onboarding Resources
Enterprise – $65/user/month
- Progressive Caller ID
- Lead Caller
- Custom Call Dispositions
- Voicemail Drop
- SMS Messaging
- SMS Templates
- Integration API
- Slack Integration
- Dedicated Account Manager
- Desk Phones
- Mobile Apps
- Training
- Coaching Tools
Integrations
Kixie PowerCall can integrate with the following solutions:
- Salesforce
- Pipedrive
- Zoho CRM
- Pipeline Deals
- HubSpot
- Insightly
- Contactually
- Zendesk
- Capsule
- AmoCRM
- Nutshell
- Signpost
- Highrise
- Prosperworks
- Slack (Enterprise Only)
API integration is also available for Enterprise plan subscribers.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BloomNation, Jewelscent, ChemDry
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An intelligent voice call software that increases your sales team’s productivity with high fidelity and feature-rich telephony.
Company Email
hello@kixie.com
Contact No.
Company's Address
Kixie, Inc.
202 Bicknell Ave., Ground Floor
Santa Monica, CA 90405
USA
Kixie Comparisons
Popular Kixie Alternatives
No Customer Support Software will be perfect enough to cater to all the needs of a business. While core functionalities of Genesys Cloud and Kixie are important you should also carefully examine the integrations provided by each software. In many cases you will already be using some other SaaS software in your company and it’s always wiser to choose solutions that integrate well with each other. If you do that you can be certain of a reliable exchange of data between your teams and software used, which can really reduce time wasted on migrating between one product and the next.
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