What is better Genesys Cloud or Kixie? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, Genesys Cloud earned 9.0 points, while Kixie received 7.7 points. Meanwhile, for user satisfaction, Genesys Cloud scored 93%, while Kixie scored N/A%.
Details about their features, tools, supported platforms, customer support, and more are given below to give you a more versatile analysis. Keep in mind to get only the tools that you need so as not to waste money for tools that you won’t be using.
We are aware that not all people have enough time to examine dozens of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Kixie has three options for enterprise pricing that are designed to meet the needs of different-sized businesses. The details for these packages are outlined below to help you decide.
No Customer Support Software will be perfect enough to cater to all the needs of a business. While core functionalities of Genesys Cloud and Kixie are important you should also carefully examine the integrations provided by each software. In many cases you will already be using some other SaaS software in your company and it’s always wiser to choose solutions that integrate well with each other. If you do that you can be certain of a reliable exchange of data between your teams and software used, which can really reduce time wasted on migrating between one product and the next.
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