What is better Genesys Cloud or 3Clogic? Finding the ideal Customer Support Software product is all about cross-checking numerous solutions and identifying the top software for your specific needs. Our unique process gives you an instant look at the general rating of Genesys Cloud and 3Clogic. For all round quality and performance, Genesys Cloud scored 9.0, while 3Clogic scored 7.2. On the other hand, for user satisfaction, Genesys Cloud earned 93%, while 3Clogic earned 80%.
Below it's also possible to check their characteristics, terms, plans, etc. to see which program will be more suitable for your needs. One key aspect to assess is if the software can enable and disable permissions on different types of users to limit the exposure of any confidential company data.
As of now, the best products in our Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Almost as important as functionalities and user support level are pricing packages made available by Genesys Cloud and 3Clogic. While price should not be the only factor it’s without a doubt a key thing to consider. You should count on a flexible pricing plan that can be matched with your company size and easily scaled up when your team develops. You should be certain you don’t select packages that include advanced tools that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can frequently benefit from discounts. You should also check out a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and offers a reliable overview of what it feels like to work with Genesys Cloud and 3Clogic.
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