What is better GBCommerce or Freshdesk Messaging? It’s easy to our scoring system to provide you with a general idea which Communications Software product is more suitable for your business. For overall product quality, GBCommerce attained 8.0 points, while Freshdesk Messaging earned 9.2 points. At the same time, for user satisfaction, GBCommerce scored 93%, while Freshdesk Messaging scored 96%.
Specifics of their features, tools, supported platforms, customer service, etc. are provided below to help you get a more versatile comparison. Keep in mind to choose only the features that you need so as not to waste cash for features that you won’t be using.
If you would like to quickly decide on the more reliable eCommerce Platforms according to our experts we recommend you examine the following services: Salesforce Commerce Cloud, NetSuite ERP, NetSuite SuiteCommerce.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
In the event you continue having second thoughts about which solution will work best for your business it might be a good idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular a given service is and how large is its online presence. For example, in case of Facebook GBCommerce has 4 likes on their official page while Freshdesk Messaging profile is liked by 8987 users.
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