What is better Gatekeeper or ManageEngine ServiceDesk Plus? It’s easy to our scoring system to give you a general idea which Contract Lifecycle Management (CLM) Software product is better for your company. For overall product quality, Gatekeeper attained 8.8 points, while ManageEngine ServiceDesk Plus gained 8.7 points. At the same time, for user satisfaction, Gatekeeper scored 94%, while ManageEngine ServiceDesk Plus scored 100%.
Specifics of their characteristics, tools, supported platforms, customer support, etc. are provided below to provide you with a more accurate analysis. Remember to choose only the tools your business requires so as not to waste cash for features which are redundant.
As of now, the leading products in our Contract Lifecycle Management (CLM) Software category are: ContractWorks, Freshservice, PandaDoc.
Gatekeeper provides various pricing plans that come with unlimited users and unlimited eSignature support. Do note that all plans are charged annually.
Gatekeeper has dedicated integrations with Oracle NetSuite, Salesforce, Microsoft Dynamics, and a range of Single-Sign-On options such as:
Okta
Google
Microsoft
OneLogin
Gatekeeper also has an open API so it can be connected seamlessly to any relevant software solution. It also works with Zapier to give further, granular options.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Location Live, Aviva, Superdrug
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Manage and process contracts in one place. Reduce manual steps in contracting processes using its unique AI-powered features, smart workflow engines, powerful portals, fully-featured modules, and extensive integrations with other business applications.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
If you are still having second thoughts about which product will be best for your company it may be a sound idea to check out each service’s social metrics. These metrics are quite often a sign of how popular a given software is and how big is its online presence. For instance, in case of Facebook Gatekeeper has 0 likes on their official profile while ManageEngine ServiceDesk Plus profile is liked by 15368 people.
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