What is better Freshstatus or Symphony Summit? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is better for your company. For overall product quality, Freshstatus received 8.8 points, while Symphony Summit received 8.0 points. Meanwhile, for user satisfaction, Freshstatus scored 95%, while Symphony Summit scored 100%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are given below to help you get a more precise assessment. Remember to purchase only the functions your business requires so you don’t waste resources for features that you won’t be using.
At the moment, the most significant solutions in our IT Service Software category are: Freshservice, Zendesk, LiveAgent.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Symphony Summit Service Management offers the following integration options:
REST API
DB
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NEC, Deloitte, Panasonic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.
Both Freshstatus and Symphony Summit were tested by a team of reliable SaaS experts who prepared a full examination of all crucial elements of each service. Their final score was prepared by means of unique SmartScore model that provides an individual partial score to every factor like: main functionalities, customer support, mobile device support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a app before calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
