What is better Freshstatus or Splashtop Remote Support? When choosing the ideal Customer Support Software for your organization it is recommended that you compare the functions, rates, along with other essential data regarding the product and vendor. Here, you can check the parallels and distinctions between Freshstatus (overall score at 8.8 and user satisfaction at 95%) and Splashtop Remote Support (overall score at 8.9 and user satisfaction at 90%).
It's also possible to examine their particulars elements, like functions, plans, costs, conditions, etc. Similarly, analyze the terms thoroughly for information on hidden fees, including, installation, separate support plan, upgrade fees, disk space fees, and more.
We are aware that not all people have the time to try out a large number of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:
Remote Support Plus
Unlimited Concurrent Sessions
Fast Remote Access
Unattended Support
Attended support *
Free Secondary User Accounts
Resell Remote Access
Logging
Computer and User Grouping
Group Permissions
User Management
256-Bit AES Encryption
Two-Step Verification
Multi monitor support, including multi-to-multi
Priority technical support
Remote reboot
Remote wake
Remote print
Endpoint security
Unlimited technicians
File transfer(including Drag-and-Drop)
Session Recording
Chat
Remote Support Premium
Everything In Plus, PLUS:
Configurable Alerts/Actions
Windows Updates
System Inventory
Event Logs
Alerts for Windows Events
Remote Command
Scheduled Reboot
Unattended Android Access
Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.
A secured and easy to deploy remote support software designed for managed service providers, IT professionals, and help desks. The platform enables remote access and support from any device, including mobile devices. Security isn't an issue as well, as Splashtop encrypts remote sessions and provides device authentication features for computers and servers.
You don’t want only a wide range of functionalities and adjustable pricing from a credible Customer Support Software. Almost as significant as key features is a quality customer support. You want to ensure that when you have any questions about Freshstatus or Splashtop Remote Support, or you run into a problem, or maybe you’ll need to request a certain update or feature beneficial to your business you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from personal training or at least a knowledge base you can use.
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