What is better Freshservice or Help Scout? It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Freshservice earned 9.4 points, while Help Scout earned 8.9 points. Meanwhile, for user satisfaction, Freshservice scored 97%, while Help Scout scored 98%.
Specifics of their functions, tools, supported platforms, customer service, and more are available below to provide you with a more correct comparison. Keep in mind to get only the functions your company needs to avoid wasting money for tools that are unnecessary.
We did our best to review all popular IT Service Software solutions available on the market, but among them these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Both Freshservice and Help Scout were reviewed by a group of reliable B2B experts who carried out a thorough examination of all important elements of each service. Their total rating was calculated by means of unique SmartScore model that gives an individual partial score to every element like: main functionalities, client support, mobile device support, security, client satisfaction as well as reviews in other media. We are aware that useful features are not the only factor important to a business so we make an effort to pay attention to all sides of a service before coming up with its final score.
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