What is better Freshservice or Help Scout? There are lots of Help Desk Software products out there today. The simplest way to find out which one fits your needs best is to evaluate them side by side. For instance, here you can assess Freshservice and Help Scout for their overall score (9.4 vs. 8.9, respectively) or their user satisfaction rating (97% vs. 98%, respectively).
It’s also possible to review their functions and pricing conditions and other valuable details below. When matching products make sure you analyze their related features and mark their distinctive elements to have a clearer picture of both deals. Likewise, keep in mind to assess non-core features including security, backup, ease-of-use, and helpdesk support.
We are aware that not all people have the time to try out dozens of various services, so we prepared a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: Zendesk, LiveAgent, Freshservice.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
If you research different Help Desk Software services you shouldn’t only analyze their list of features and available pricing plans. Pay attention to the fact that the software should be meeting your work processes and company so the more flexible their offer the better. Check what OSes are supported by Freshservice and Help Scout and ensure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this might be a deal breaker for many companies.
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