Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Freshdesk offers various subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.
Free – $0
- 2 agents for 6 months
- Ticket Dispatch: Automatically assign tickets to the right agents
- Knowledge Base: Create a self-service portal for your customers
- Ticket Trend Report: Analyze ticket patterns and improve support
- Out-of-the-Box Analytics and Reporting: Access pre-built reports and dashboards
Freshdesk Omni (Growth) – $29/user/month (billed annually)
Omnichannel helpdesk:
- Freshdesk Command Centre – Unified workspace
- Ticketing
- Customer portal and knowledge base
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows (First 500 sessions included. $49 per 100 sessions)
Analytics:
- Standard reports and real-time dashboards
Security, routing, SLA:
- Role-based access control
- SSO
Freshdesk Omni (Pro) – $79/user/month (billed annually)
Omnichannel helpdesk:
- Everything in Freshdesk Omni Growth plus
- Multilingual helpdesk
- Assignment (IntelliAssign, load-based, round robin)
Freddy AI:
- AI agents – Conversational AI, Vertical AI, Agentic Workflows, Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Omni Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Omni Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Omni (Enterprise) – $119/user/month (billed annually)
- Free 14-day trial
Omnichannel helpdesk:
- Everything in Freshdesk Omni Pro plus
- Skill-based assignment
Freddy AI:
- Everything in Freshdesk Omni Pro
- AI Insights – Proactive insights, Converstional insights
Analytics:
- Everything in Freshdesk Omni Pro plus
- Custom object analysis
Self-service:
- Everything in Freshdesk Omni Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Omni Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Freshdesk Email and Ticketing (Growth) – $19/user/month (billed annually)
Help Desk and Ticketing:
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
Analytics:
- OOB analytics and standard reports
Self-service:
- Knowledge base
Security, routing, SLA:
- Role-based access control
- SSO
- Ticket dispatch
Freshdesk Email and Ticketing (Pro) – $55/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Growth plus
- Collaborators
- Multilingual help desk
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Multilingual translations
- Full portal customization
Security, routing, SLA:
- Everything in Freshdesk Growth plus
- Business hours
- Multiple SLA policies
Freshdesk Email and Ticketing (Enterprise) – $89/user/month (billed annually)
Help Desk and Ticketing:
- Everything in Freshdesk Pro
Freddy AI:
- Email AI Agent (First 500 sessions included. $49 per 100 sessions)
- AI Copilot – Sentiment analysis, Writing assistant, Response assistant, Resolution assistant, Real-time translations ($29 per agent per month billed annually for all copilot features)
Analytics:
- Everything in Freshdesk Growth plus
- Custom real-time dashboard
- Agent availability dashboard
Self-service:
- Everything in Freshdesk Pro plus
- Approval workflow
- Flexible knowledge base hierarchy
Security, routing, SLA:
- Everything in Freshdesk Pro plus
- Agent shifts
- JWT authentication
- Allowed domains and IP whitelisting
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
Freshworks, Inc.
311 California Street, San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Agile Portfolio Management
- Reporting & Analytics
- Product Planning
- Product Roadmapping
- Release Planning
- Idea Management
- Sprint Planning
- Test Management
- Tracking
- Collaboration
- Review
- Open Integration Platform
Pricing Info
VersionOne offers a freemium edition and three priced bundles created to address varying business management needs and demands. All priced packages come with a free trial period. However, the vendor does not publicly disclose its prices, you have to go to its official website to request a quote. Here are the package details:
Team
Free
- Story, defect, and test tracking
- Release and spring planning
- Storyboard, taskboard and testboard
- Burndown velocity and test trends
Catalyst
Includes Team Edition features plus:
- Multi-Project Support
- Scrum & Kanban
- Sprint Review & Retrospectives
- Impediment Tracking
- Customizable Workflows
- Enhanced Reporting
Enterprise
Includes Catalyst Edition features plus:
- Portfolio Epic Management
- Program-level Planning
- Advanced Reporting
- Dashboards & Scorecards
- Configurable TeamRooms
- Custom Project Workspaces
- Project & Role-based Security
- DevOps Dashboard
Ultimate
Includes Enterprise Edition features plus:
- Agile portfolio management
- Portfolio level Kanban
- Product roadmapping
- Idea management
- Budgeting & allocations
- Regression test management
- Program & solution boards
- SAFe® support & metrics
- Monte Carlo forecasting
- Custom reporting
VS
- Includes Ultimate Edition features plus:
- Release workflow automation
- Value stream orchestration
- Workitem delivery traceability
- Workitem timeline audit
- Real-time process compliance
- Automated and manual activities and approvals
- DevOps performance & risk analytics/dashboards
- Agentless architecture
Integrations
VersionOne supports integrations with the following business applications and tools:
- Microsoft Visual Studio Team Foundation Server
- Electric Cloud ElectricCommander
- CruiseControl.NET
- CruiseControl
- JetBrains TeamCity
- Hudson
- Jenkins CI
- UrbanCode AnthillPro
- UrbanCode UBuild
- Borland Star Team
- Bugzilla
- FogCreek FogBugz
- IBM Rational ClearQuest
- Atlassian Jira
- QASymphony qTrace
- HP Quality Center
- Microsoft Visual Studio
- JetBrains IntelliJ
- Eclipse
- Tasktop
- Borland Silk Central
- FitNesseFitNesse
- Seapine Software TestTrack
- InflectraSpiraTest
- QTestQASymphony qTest
- HP Quality Center
- XQualXQual XStudio
- Borland Star Team
- AccuRev AccuBridge
- AnkhAnkhSVN
- CollabNet CloudForge
- Git
- Perforce Software
- PTC Integrity
- Subversion
- Visual Studio Team Foundation Server
- CA PPM
- Agilefant
- AccuRev AccuWork
- Innovation Games
- CA Clarity Agile
- Chili Project
- Digite SwiftKanban
- IBM Rational TeamConcert
- Redmine
- Serena Business Mashups
- SmartBear Software Planner
- Accept 360
- Accompa
- BlueprintCA Clarity Requirements
- IBM Rational Doors
- IBM/Rational DOORS Next Generation
- IBM Rational RequisitePro
- IBM/Rational Requirements Composer
- Ryma Technologies FeaturePlan
- Visure Requirements
- SalesforceServiceNow
- TandemSeven UX360
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Siemens, McAfee, QualComm, SAP. Oracle, Alcatel-Lucent, Experian, Lockheed Martin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
All-in-one agile project management platform for software organizations of any size.
Company Email
Contact No.
Company's Address
6220 Shiloh Road, Suite 400, Alpharetta, GA 30005
VersionOne Comparisons
Popular VersionOne Alternatives
Please pay attention to the fact that even though both Freshdesk and VersionOne may provide an excellent array of features every service might be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are meant for. Certain features may scale up effectively for huge enterprises but if you have a small or mid-sized business it’s often better to avoid paying for advanced features that you may never actually use.
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