Freshdesk Messaging
NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Real-time chat & messaging
- Direct private chat
- Audio/video call
- Multiple channels
- Single window view of channels
- Daily tasks bots automation
- Slash commands
- File sharing
- Mobile device channel creation
- Mobile apps
- Multi-platform & device compatible
- Notification feeds
- Integrations
- Multi-protocol support
- SSL encryption
Pricing Info
Free Edition
- Unlimited Users
- Security and data retention policies
- Google/Google Apps sign-on
- Two-factor Authentication (TFA)
- SAML-based single sign-on (SSO)
- User provisioning and de-provisioning
- Max. participants per channel: 100
- File storage: 100 GB
- 10 active integrations
Unlimited Edition
- 0-10 Users – $3 per user/month
- 11-50 Users – $2.5 per user/month
- 51-100 Users – $2 per user/month
- 100-500 – $1.5 per user/month
- 500+ Users – $1 per user/month
Unlimited edition contains everything in the Free Edition plus:
- Unlimited integrations
- Channel permissions
- External Channels and Guest Access
- History storage control
- Multi-team channels
Integrations
Zoho Cliq integrates with a large number of business systems and applications, among which:
- Google Drive
- Dropbox
- Stackoverflow
- Other Zoho products- Expense, CRM and Service DeskPlus
The entire list of integrations is available on the company’s official website.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Formerly Zoho Chat, Cliq is a team messaging and collaboration app from Zoho software suite, offered in free and premium editions. Apart from chat, you can now communicate with team members via audio and video for more cohesive and deeper collaboration.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
4141 Hacienda Drive
Pleasanton, CA 94588
USA
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If you continue having second thoughts about which product will work best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular every service is and how large is its online presence.For example, if you check Freshdesk Messaging LinkedIn account you’ll learn that they are followed by 347090 people. In case of Zoho Cliq the number of followers on their LinkedIn page is 72714.
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